Shipping policy
Last updated: 14 October 2026
How much does delivery cost?
Aiming to keep this cost to you as low as possible, delivery charges start from £5.95 for mainland UK deliveries. This charge contributes towards postage, packaging and chilled delivery costs.
We use an up to 24-hour delivery service to ensure your cheese reaches you as quickly as possible. Our delivery partner of choice is DHL.
Timed deliveries can be arranged if required, although additional charges may apply. Please contact us to discuss your requirements.
Delivery
Delivery Area
To ensure our cheese arrives in the best possible condition, we currently deliver to mainland UK addresses only.
As our products are chilled and require reliable next-day delivery, we are unfortunately unable to deliver to the Scottish Highlands and Islands, the Isle of Man, the Isles of Scilly, Northern Ireland, or other locations where next-day delivery is not available.
Should an order be placed for an address outside our delivery area, we reserve the right to cancel the order and provide a full refund.
Dispatch and Delivery Times
We aim to dispatch orders within 2–3 working days of receiving your order. Delivery times are estimates only and are not guaranteed.
Orders may occasionally be dispatched in more than one consignment. Where this occurs, there will be no additional delivery charge.
Delivery Responsibility
Deliveries do not generally require a signature.
If you are unavailable when delivery is made, our courier may leave your parcel in a safe place, with a neighbour, or according to any delivery instructions you have provided.
Once delivery has been completed to the delivery address supplied at checkout, responsibility for the goods passes to you.
Where a customer requests that a parcel is left in a specific location, Belton Farm Limited cannot accept responsibility for loss, theft or damage occurring after delivery has been completed.
Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible so that we can investigate with our delivery partner.
While we will always do our best to ensure orders arrive on time, we shall not be liable for delays caused by circumstances beyond our reasonable control, including severe weather, transport disruption or courier service interruptions.
How is the cheese packaged?
We use sturdy cardboard boxes, sustainable packing materials such as Z paper or wood wool, together with ice packs to help keep your cheese cool during transit.
We want your delivery to look as good as it tastes, so we take great care in how our products are packed.
Please recycle or reuse our packaging wherever possible.
How can I pay?
Our online shopping system allows you to pay securely via Shopify Payments using:
- Credit Card
- Debit Card
- PayPal
- Apple Pay
- Google Pay
Simply follow the on-screen instructions during checkout.
If you have any questions regarding payment, please contact us and we will be happy to help.
Cheese Sizes
The sizes stated for our cheeses are approximate.
As each cheese is handmade, no two cuts will be exactly the same size. Cutting portions from different cheeses can result in slight variations in weight.
We always aim to be as accurate as possible and, if one piece is slightly under weight, another piece within your order will typically be slightly over to compensate.
Cheese Availability
We make every effort to ensure all products shown on our website are available. However, on rare occasions a particular cheese may become unavailable after your order has been placed.
Where possible, we will substitute the unavailable cheese with a similar product of equal or greater value. Any substitute will be selected carefully to match the style, flavour profile and quality of the original product as closely as possible.
Details of any substitution will be included with your order.
If we are unable to provide a suitable substitute, we will refund the value of the unavailable item.
What We Ask of You
We want to get your cheese to you as quickly and as perfectly as possible, but we do need your help.
Please ensure that your delivery address is entered accurately and in full, paying particular attention to the postcode. Incorrect address details may result in delays or failed deliveries.
Please also provide a contact telephone number that can be used on the day of delivery. This allows the courier to contact you should they experience any difficulties locating the delivery address.
If your order is being delivered to a neighbour, workplace or alternative address, please ensure the appropriate contact number is supplied.
To ensure your cheese arrives in the best possible condition, we recommend that someone is available to receive the parcel where possible.
A signature is not required for delivery. If the parcel is left in a safe place or in accordance with any delivery instructions provided, please bring it indoors and refrigerate the contents as soon as possible.
As our products are chilled, it is your responsibility to ensure they are refrigerated promptly after delivery. We cannot accept responsibility for any deterioration in product quality resulting from products not being refrigerated within a reasonable time after delivery.
We cannot be held responsible for delays or failed deliveries resulting from incorrect address details or contact information supplied when placing your order.
If you request that your parcel is left in a location that is not refrigerated, responsibility for the goods passes to you once the delivery has been completed in accordance with those instructions.
If you are sending cheese as a gift, please consider carefully when the recipient is likely to be available to receive the parcel. In some cases, a workplace delivery address may be more suitable. You may also wish to let the recipient know that a delivery is on its way.
Returns
We make every effort to ensure your cheese arrives in excellent condition.
If your order arrives damaged, faulty, incorrect or not in a satisfactory condition, please contact us as soon as reasonably possible after delivery and provide details of the issue. Photographs may be requested to help us investigate and resolve the matter quickly.
Where appropriate, we may offer a replacement product, refund or another suitable remedy.
Nothing in this policy affects your statutory consumer rights.
Returns Address
FAO: Returns
Belton Farm
Whitchurch
Shropshire
SY13 1JD
United Kingdom
