Privacy policy
Last Updated: 10th November 2026
About Us
Belton Farm Limited is the data controller for the personal information described in this policy. We're registered with the Information Commissioner's Office under number Z6649042. This policy follows the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.
Belton Farm Limited is registered in England and Wales under company number 01129055.
Registered Office:
Belton Farm
Whitchurch
Shropshire
SY13 1JD
Email: shop@beltonfarm.co.uk
www.beltonfarm.co.uk
Telephone: 01948 662125
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, contact us or otherwise interact with us.
Information We Collect
We may collect the following categories of personal information:
Information You Provide
When you contact us, place an order, subscribe to marketing communications or complete a form on our website, we may collect:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Company name (where applicable)
- Order details
- Information included within enquiries or correspondence
If you're sending an order as a gift, you'll give us the recipient's name, address and any gift message. We only use these to deliver the order, so please make sure they're happy for you to share their details with us.
Information Collected Automatically
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Location information derived from IP address
- Pages viewed
- Time spent on pages
- Referral source
- Website usage information
- Cookie identifiers
Information from Third Parties
We may receive information from:
- Payment providers
- Delivery partners
- Website analytics providers
- Marketing and advertising partners
- Social media platforms
How We Use Your Information
We use personal information for the following purposes:
To Process Orders
We use your information to:
- Process orders
- Deliver products
- Process payments
- Provide customer service
- Manage returns and refunds
We need your name, address and contact details to process your order. Without them we won't be able to send it to you.
We only deliver to UK addresses.
Card payments are handled securely by Shopify Payments, Apple Pay, Google Pay and PayPal. We never see or store your full card details.
Lawful Basis: Performance of a contract.
Fraud Prevention
To help prevent fraud, we (and Shopify on our behalf) check orders for anything unusual. Some of these checks are automatic and could mean an order is held or cancelled. If that happens, just get in touch and one of our team will take a look.
Lawful Basis: Legitimate interests – protecting our customers and our business from fraud.
To Respond to Enquiries
We use your information to respond to requests, questions and correspondence.
Lawful Basis: Legitimate interests – responding to your enquiry and looking after our customers.
To Improve Our Website
We analyse website usage to improve performance, content and user experience.
Lawful Basis: Consent where required for analytics cookies and legitimate interests where applicable.
News, Marketing and Promotions
We'll only send you marketing emails if you've opted in, or if you've bought from us before and didn't opt out when we gave you the chance. In that case we'll only tell you about similar products. If you're a business customer, we may email you about products relevant to your business, and you can opt out at any time. Every email has an unsubscribe link, and you can ask us to stop marketing to you whenever you like and we always will.
If you accept marketing cookies, we use Shopify's marketing tools to see how our adverts and campaigns are doing and to show you ones you're more likely to be interested in. We never sell your personal information.
Lawful Basis: Consent, or legitimate interests for existing customers and business customers – telling them about products we think they'll enjoy.
Competitions
If you enter one of our competitions, we'll use your details to run it and contact the winners. Anything else, like publishing winners' names, will be explained in the competition terms.
Lawful Basis: Performance of a contract (the competition terms).
Legal and Regulatory Compliance
We may use personal data to comply with legal obligations, accounting requirements and regulatory responsibilities.
Lawful Basis: Legal obligation.
Sharing Your Information
We may share personal information with trusted third parties including:
- Website hosting providers
- Ecommerce platform providers, including Shopify and associated service providers
- Payment processors
- Delivery and logistics providers
- Marketing service providers
- Analytics providers
- Professional advisers
- Regulators, law enforcement bodies or courts where required by law
We require third-party service providers to process personal information securely and only for authorised purposes.
International Transfers
Some of the services we use, including Shopify, Google and Brevo, store data outside the UK, for example in the EU, Canada or the US. When that happens, we make sure it's properly protected, either because the UK Government has approved that country's data protection standards, because the provider is certified under the UK–US data bridge, or because we use the ICO's approved transfer agreements. Just ask if you'd like more detail.
Data Security
We maintain appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.
While we take reasonable steps to protect personal information, no method of transmission over the internet can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements.
As an example, order and transaction records may be retained for up to seven years to comply with accounting and tax obligations. Marketing contact details may be retained until an individual unsubscribes, enquiries for up to two years, and customer account information until the account is closed or has been inactive for three years. Retention periods may vary depending on the nature of the information and applicable legal requirements.
Your Rights
You have the following rights under UK data protection law:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information in certain circumstances
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent where consent is relied upon
- Rights relating to automated decisions
We'll reply to any request within a month, and there's normally no charge.
To exercise any of these rights, please contact:
Email: info@beltonfarm.co.uk
Complaints
If you're unhappy with how we've handled your information, please let us know at info@beltonfarm.co.uk with 'Data Protection Complaint' in the subject. We'll acknowledge it within 30 days, look into it promptly and let you know the outcome.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.
Further information can be found at www.ico.org.uk.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before submitting any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and take effect immediately upon publication.
Cookie Policy
Last Updated: November 2026
What Are Cookies?
Cookies are small text files placed on your device when you visit a website.
Cookies help websites function efficiently, improve user experience and provide information about how visitors use a website.
How We Use Cookies
We use cookies and similar technologies to:
- Ensure website functionality
- Remember user preferences
- Improve website performance
- Understand how visitors use our website
- Measure marketing effectiveness
- Support website security
Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to operate correctly and cannot be switched off. They support functions such as the shopping basket, checkout, security, fraud prevention and remembering your cookie consent preferences. They do not store any personally identifiable data.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| localization | Shopify | 1 year | Stores your language and region preferences to personalise your browsing experience. |
| cart_currency | Shopify | 14 days | Remembers your country of origin so the correct transaction currency is shown. |
| _shopify_essential | Shopify | 1 year | Contains essential information required for the store to function, such as session details, checkout information and anti-tampering data. |
| _shop_app_essential | Shopify | 1 year | Contains essential information required for Shop.app to function. |
| cookieyes-* | CookieYes | 1 year | Stores your cookie consent preferences. |
| __cf_bm | Cloudflare | 1 hour | Supports Cloudflare Bot Management to protect the website from automated traffic. |
Functional Cookies
These cookies enable enhanced website features, such as sharing content on social media platforms, collecting feedback, playing video content and other third-party features.
We do not currently use any functional cookies.
Analytics Cookies
These cookies help us understand how visitors interact with our website. They give us information such as the number of visitors, popular pages, bounce rate, traffic sources and website performance.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _ga | Google Analytics | 1 year 1 month 4 days | Calculates visitor, session and campaign data for analytics reports. It assigns a randomly generated number to recognise unique visitors. |
| _ga_* | Google Analytics | 1 year 1 month 4 days | Stores and counts page views. |
| _hjSessionUser_* | Hotjar | 1 year | Makes sure that data from later visits to our site is linked to the same anonymous Hotjar user ID. |
| _hjSession_* | Hotjar | 1 hour | Holds data about the current session, so that later requests in the same session are linked to it. |
Performance Cookies
These cookies help us measure and analyse how well our website performs, so that we can improve the experience for visitors.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _shopify_analytics | Shopify | 1 year | Collects anonymous storefront usage data to help us understand visitor behaviour, measure performance and improve the shopping experience. |
Marketing Cookies
These cookies may be used to deliver relevant adverts, measure advertising effectiveness, limit repetitive adverts and understand how visitors interact with our marketing campaigns.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _shopify_marketing | Shopify | 1 year | Tracks marketing interactions and campaign performance, attributes visits, measures advertising effectiveness and personalises promotional content. |
Other Cookies
These cookies are still being reviewed and have not yet been placed in a category.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _shopify_cmp | Shopify | 1 year | Stores your cookie consent choices for Shopify's consent management. |
| belton_market | Belton Farm | 1 month | Stores your market location. |
Cookie Consent
When you first visit our website, you will be presented with a cookie consent banner.
Non-essential cookies will only be placed on your device where you have provided consent. You may change or withdraw your consent at any time through the cookie settings available on the website.
Managing Cookies
Most web browsers allow you to control cookies through browser settings.
You can:
- Delete existing cookies
- Block cookies
- Restrict certain categories of cookies
- Set browser preferences regarding cookie usage
Please note that disabling certain cookies may affect website functionality.
Contact Us
If you have any questions regarding this Privacy Policy or Cookie Policy, please contact:
Belton Farm Limited
Belton Farm
Whitchurch
Shropshire
SY13 1JD
Email: shop@beltonfarm.co.uk
www.beltonfarm.co.uk
Telephone: 01948 662125
